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General Policy
The Company values its customers and strives to provide the best service possible. However,
we understand that circumstances may arise where you need to cancel your service. This policy
outlines the terms and conditions under which cancellations are accepted.
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Cancellation Requests
- Submission: All cancellation requests must be submitted in writing via email to our customer support team at support@grocito.com.
- Notice Period: Cancellation requests must be received at least 7 days prior to the next billing cycle to avoid being charged for the upcoming period.
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Eligibility for Cancellation
- Subscription Services: Subscriptions can be cancelled at any time, but the cancellation will take effect at the end of the current billing cycle. No partial/full refunds will be issued for the remaining period of the subscription.
- One-Time Services: Cancellations for one-time services must be requested within 24 hours of purchase. After this period, no cancellations or refunds will be processed.
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Non-Refundable Services
Certain services are non-refundable and non-cancellable once purchased. These include, but are not limited to:
- Custom development services
- Special promotions or discounted packages
- Any service explicitly stated as non-refundable in its terms and conditions
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Exceptional Circumstances
In exceptional cases, the management may consider cancellations and refunds on a case-by-case basis. This is subject to the submission of necessary documents or information, as deemed necessary by the management. The decision of the management in such cases will be final and binding.
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Refund Processing
If a cancellation request is approved, any applicable refunds will be processed within 7 working days. Refunds will be issued to the original payment method used at the time of purchase.
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Changes to the Policy
The Company reserves the right to amend or modify this cancellation policy at any time without prior notice. Users are advised to regularly review the policy to stay informed of any changes.
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Contact Information
For any queries or further information regarding this policy, please contact our customer support team at support@grocito.com.
