Return & Refund Policy

Last Updated: October 11, 2026

1. General "No Refund" Policy

Grocito Online Private Limited ("the Company") adheres to a strict "no refund" policy. Upon successful subscription, payment of an advance setup amount, or payment of ongoing fees for any SaaS product, platform, or service, such fees are strictly non-refundable.

2. Cancellations: Subscriptions vs. Custom Projects

• SaaS Subscriptions & Hosted Platforms: We enforce a strict "no cancellation" policy for mid-term subscriptions. Once a billing cycle (for example monthly or annually) has started, the subscription cannot be cancelled part-way, and no pro-rated refunds are issued for unused time. Users may opt out of their next automatic renewal by giving at least 15 days' written notice before the renewal date.
• Custom Development Projects: For bespoke project-based services, cancellations are governed by Clause 13.1 of our Master Services Agreement (MSA). Clients may cancel a custom project with written notice, provided they pay for all work completed up to the date of cancellation, plus a cancellation fee equal to 20% of the remaining contract value.

3. Trial Basis Usage

Users may be offered the opportunity to use certain SaaS services on a free or paid "trial basis." The specific terms, limitations, and duration of each trial are provided separately at the time of signup. Users are encouraged to review these terms carefully. Unless explicitly stated otherwise at signup, billing will automatically commence at the end of the trial period unless the user cancels prior to the trial's expiration.

4. Exceptional Cases for Refund

In exceptional cases, Grocito management reserves the right to consider refunds on a case-by-case basis (for example, a severe technical failure on Grocito's end). This is subject to the submission of the documents or information the management requires. If a refund is approved, at the sole and absolute discretion of the management, it is processed without interest and after any applicable administrative or payment gateway deductions. Approved refunds are processed within 7 working days of the date of approval. This does not limit any refund that the Master Services Agreement itself provides, such as under Clause 28.3 of Part B.

5. Service Continuation and Governing Terms

The continuation of any service after subscription or payment is governed by the specific terms and conditions associated with that service, including our Terms and Conditions (Master Services Agreement). Users must make sure they are aware of these terms before committing to any Grocito platform or service.

6. Modifications and Management Discretion

The management's decision regarding any refund or cancellation request is final and binding, subject to the Master Services Agreement. The Company reserves the right to amend or modify this policy at any time without prior notice. Users are advised to review this policy regularly to stay informed of any changes.

7. Contact Information

For any queries or further information regarding this policy, billing, or subscriptions, please contact our customer support team at support@grocito.com.