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Grocito

Support that scales with you

Helpdesk & Customer Support Portal

Turn emails, chats and calls into tickets with SLAs, a knowledge base and a customer portal.

Request a demo View pricing
app.grocito.com/helpdesk-support-portal

Key features

6 built in
  • Shared inbox and ticketing
  • SLA timers and escalation
  • Knowledge base and self-service portal
  • AI reply suggestions
  • Canned responses and tags
  • CSAT surveys

Modules

Everything you need, in one place

Ticketing

  • Shared inbox
  • Email, chat and call tickets
  • Tags and canned responses

SLAs

  • SLA timers
  • Escalation rules
  • Priority queues

Self-service

  • Knowledge base
  • Customer portal
  • Ticket status tracking

AI & quality

  • AI reply suggestions
  • CSAT surveys
  • Team performance reports

How it works

Up and running in four steps

  1. 01

    Connect channels

    Email, chat and phone.

  2. 02

    Set rules

    SLAs, routing and tags.

  3. 03

    Publish help

    Launch your knowledge base.

  4. 04

    Improve

    Track CSAT and response times.

Benefits

Why teams choose it

Faster replies

AI suggestions and canned responses.

Nothing missed

Every request becomes a ticket.

Fewer tickets

Customers find answers themselves.

Happier customers

Measure satisfaction after each ticket.

Who it's for

Built for your team

Support teams of any size.

  • Use it as-is

    Standard setup and onboarding.

  • White-label it

    Your logo, colours and domain.

  • Customise it

    Extra features and integrations.

SaaS support

Product help and bug reports.

E-commerce

Order and return queries.

IT helpdesk

Internal employee requests.

Service businesses

Customer complaints and requests.

Integrations

Works with your tools

Need another connection? We can build custom integrations.

  • Gmail
  • WhatsApp
  • Slack
  • Jira
  • OpenAI
  • Gemini
  • SendGrid

FAQ

Product questions

See it in action

  • Live walkthrough
  • White-label option
  • Custom integrations
Request a demoView pricing
Can tickets come from WhatsApp?

Yes. Email, chat and WhatsApp messages can all create tickets.

Can I use my own branding and domain?

Yes. Every product can be white-labelled with your logo, colours and domain.

Can you customise features for my business?

Yes. We can add features, change workflows and connect the product to the systems you already use.

Can I see a demo first?

Yes. Book a live walkthrough and we will show the product set up around your workflow.

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Let's build together

Ready to take your business to the next level?

Tell us what you need. We will reply within one business day with next steps.

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