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No Cancellation and No Refund Policy
The Company adheres to a strict “no cancellation” and “no refund” policy. Users may, however,
be offered the use of services on a “trial basis,” under terms specifically provided for each
service offered by the Company.
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Subscription and Service Continuation
Upon successful subscription or payment of an advance amount for setup, setup costs, or
additional fees or charges for any service offered by the Company, such service shall remain in
force for the term and manner specified in the terms and conditions of the respective service.
Users are strongly advised to read the specific terms and conditions of each service before
subscribing or choosing Grocito Platforms.
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Exceptional Cases for Refund
In exceptional cases, the management reserves the right to consider refunds on a case-by-case
basis. This is subject to the submission of necessary documents or information, as deemed
necessary or expedient at the sole and absolute discretion of the management. If a refund is
approved, it shall be processed without interest and under such terms or deductions as
approved by the management. The refund process will be completed within 7 working days of
approval.
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Trial Basis Usage
Users may be offered the opportunity to use services on a trial basis. The specific terms and
conditions for each trial service will be provided separately. Users are encouraged to review
these terms carefully to understand the scope and limitations of the trial period.
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Terms and Conditions
The continuation of any service after subscription or payment is governed by the specific terms
and conditions associated with that service. Users must ensure they are fully aware of these
terms before committing to any service.
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Management Discretion
The management’s decision regarding refunds and cancellations is final and binding. The
Company retains the right to amend or modify this policy at any time without prior notice. Users
are advised to regularly review the policy to stay informed of any changes.
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Changes to the Policy
The Company reserves the right to amend or modify this cancellation policy at any time without
prior notice. Users are advised to regularly review the policy to stay informed of any changes.
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Contact Information
For any queries or further information regarding this policy, please contact our customer
support team at support@grocito.com.
